![]() And Delta management decided to make cutting costly delays and other glitches part of the financial strategy as well. Back then, Delta downplayed the consequences, instead boasting of its international route network, amenities for first class travelers and competitive fares.īut while Atlanta travelers have limited options to flying Delta, low rankings hurt in the competition for fliers elsewhere. carriers ranked by on-time performance - the worst among the big network airlines. In 2010, Delta ranked 15th out of 18 U.S. He said he hasn’t noticed any significant improvement in Delta’s on-time rate over the past couple of years. “I’ve had quite a few delays on Delta over the years, but for the most part they do a pretty good job,” said Taylor, who travels two to three times a month. To frequent flier Jeff Taylor of Johns Creek, on-time performance may depend less on the airline than on things such as weather, time of day or other factors that slow operations. “It only takes one or two misconnected flights, one or two lost bags, or one or two dissatisfied customer situations, that customer is going to look for an alternative.” “If you’ve got bad operational performance, your top-dollar customers are going to steer away from you,” said Brad Beakley, head of consulting for Sabre Airline Solutions, which sells technology to help airlines manage operations. Many simply search for the best fares and schedules and assume service is about the same at all carriers.Īn airline’s most valuable customers - business travelers who fly often and and usually pay higher fares for shorter-notice, more flexible itineraries - are more particular about service. How much such yardsticks matter to fliers depends on the customer, airline industry experts say. With more to brag about, Delta CEO Richard Anderson has been touting the importance of on-time performance and service not only in attracting customers but also in holding down costs. End-of-year statistics are due in coming weeks. It also has reduced mishandled baggage, consumer complaints and cancellation rates. That means it was first among big network carriers. ![]() airlines for on-time performance, behind Hawaiian, Alaska and AirTran. In 2012 through November, Delta ranked fourth among 15 U.S. Just a few years ago, Delta Air Lines languished near the bottom of on-time performance rankings.īut after undertaking a far-reaching effort to reduce delays, cancellations and lost bags, Delta has improved its operations, boosting its performance while rivals such as American and United have been preoccupied by bankruptcy or mergers.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |